Top3Results (“we”, “us”, “our”) is committed to protecting the privacy of our website visitors and clients. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit top3results.com or use our services.
1. Information We Collect
We collect information you provide directly to us, including:
- Contact information — name, email address, phone number and company name when you submit a contact form or request an audit
- Business information — website URL, industry, target keywords and business goals provided as part of our onboarding and audit process
- Communication data — emails, messages and any information you share with us during our working relationship
We also collect information automatically when you visit our website:
- Usage data — pages visited, time on site, referral source and browser type via Google Analytics
- Technical data — IP address, device type and operating system for security and performance monitoring
2. How We Use Your Information
We use the information we collect to:
- Respond to enquiries and provide the services you have requested
- Send you audit results, proposals and service communications
- Send marketing communications where you have consented to receive them
- Improve our website and services based on usage data
- Comply with legal obligations
3. Legal Basis for Processing
We process your personal data under the following legal bases:
- Contract — processing necessary to deliver services to our clients
- Legitimate interests — responding to enquiries and improving our services
- Consent — marketing communications, which you can withdraw at any time
- Legal obligation — compliance with applicable laws and regulations
4. Data Sharing
We do not sell your personal information. We may share your data with:
- Service providers — tools we use to deliver our services (Google Analytics, email platforms, CRM software) under data processing agreements
- Legal authorities — where required by law or to protect our legitimate interests
5. Data Retention
We retain your personal data for as long as necessary to deliver our services and comply with legal obligations. Client data is retained for 7 years following the end of a client relationship to comply with financial record-keeping requirements. Marketing preferences and enquiry data are retained for 3 years or until you withdraw consent.
6. Your Rights
Under applicable data protection law, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate personal data
- Request deletion of your personal data (subject to legal retention obligations)
- Object to or restrict processing of your personal data
- Withdraw consent for marketing communications at any time
- Lodge a complaint with your national data protection authority
7. Cookies
We use cookies to analyse website traffic and improve your experience. Analytics cookies are only set with your consent via our cookie banner. You can manage cookie preferences through your browser settings at any time.
8. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. All data is transmitted over HTTPS. Our systems are regularly reviewed for security vulnerabilities.
9. International Transfers
Some of our service providers (including Google Analytics) may process your data outside the EEA or UK. Where this occurs, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the relevant data protection authority.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a prominent notice on our website. The date at the top of this page indicates when the policy was last updated.
